Shipping policy

Order/Shipment processing time
All orders are processed and shipped within 2–3 business days of receipt. Orders are not processed or shipped on Saturdays, Sundays, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Christmas Holiday cut-off is December 15.

Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout and shipped by the USPS. 

Shipment to P.O. boxes or APO/FPO addresses
Currently, we do not ship to P. O. Boxes or APO/FPO addresses

Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes
Currently, Salem’s Soapery does not ship internationally, only domestically. However, if that changes, we are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Missing or Stolen Shipments
If you did not receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible by emailing us at Salemssoapery@gmail.com. Please include your order number in the correspondence. 
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.